Shipping & Delivery
Shipping & Delivery
At Lumiqelle, we want your order to arrive as smoothly as possible. Below you’ll find everything you need to know about order processing, shipping, tracking, and delivery.
Order Processing
Once your order has been placed, our team begins preparing it for shipment.
Orders are typically processed within [1–3 business days].
Please note that weekends and public holidays are not included in processing times. During product launches, promotions, or high-volume periods, processing may take slightly longer.
Once your order has shipped, you’ll receive a confirmation email with tracking information where available.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping service available for your destination.
United States:
[7–12 business days]
Canada:
[8–15 business days]
United Kingdom & Europe:
[7–15 business days]
Australia & New Zealand:
[8–15 business days]
Other International Destinations:
[10–20 business days]
These timeframes are estimates and begin after your order has been processed and shipped.
Customs inspections, local carrier delays, severe weather, peak shopping periods, and other circumstances outside our control may occasionally affect delivery times.
Order Tracking
Once tracking becomes available, you’ll receive a shipping confirmation email containing your tracking details.
Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.
If your tracking has not updated for several days, this does not necessarily mean your package has stopped moving. Some carriers only scan packages at major transit points.
Shipping Address
Please carefully review your shipping address before completing your order.
Customers are responsible for providing a complete and accurate delivery address, including apartment, unit, building, or postal information where applicable.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to assist, but once an order has entered fulfillment or has already shipped, we may not be able to change the delivery address.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are determined by local customs authorities and may be the responsibility of the recipient.
Lumiqelle does not control customs processing times or fees charged by local authorities.
Delayed Orders
Occasional carrier delays can occur after an order has left our facility.
If your estimated delivery window has passed, we recommend checking your tracking information first and allowing a few additional business days for local carrier processing.
If you still need assistance, contact us at support@lumiqelle.com with your order number and we’ll help you review the shipment.
Lost or Missing Packages
If your tracking shows your package as delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members or neighbors whether they accepted the package.
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Check with your local delivery carrier.
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Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.
If you are still unable to locate your order, contact support@lumiqelle.com with your order number and tracking details.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
Include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Our customer care team will review the information and assist you with the appropriate next steps.
Questions About Your Delivery?
We’re here to help.
For shipping or order-related questions, contact:
Please include your order number whenever possible so we can assist you more efficiently.
LUMIQELLE
Beauty, defined your way.