Terms of service

Terms of Service

Last Updated: August 27, 2026

Welcome to Lumiqelle.

These Terms of Service (“Terms”) govern your access to and use of lumiqelle.com (the “Site”), including any purchases, services, features, content, and communications provided by Lumiqelle (“Lumiqelle,” “we,” “us,” or “our”).

By visiting our Site, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Notice, Shipping & Delivery Policy, Return & Refund Policy, and any other policies made available on the Site.

If you do not agree to these Terms, please do not use our Site or services.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your place of residence, or that you have the permission of a parent or legal guardian where required by applicable law.

You may not use our products, Site, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or any technology intended to interfere with the operation or security of the Site.

A violation of these Terms may result in suspension or termination of your access to our services.

2. Products and Services

We make reasonable efforts to display our products as accurately as possible, including product colors, packaging, descriptions, dimensions, and other details.

However, the appearance of products may vary depending on:

  • Your device or screen settings

  • Lighting conditions

  • Individual skin tone or lip tone

  • Product application technique

  • Manufacturing updates

  • Packaging updates

Colors shown on a screen may not exactly represent the appearance of a product in person.

We reserve the right to modify, discontinue, update, or limit any product or service at any time, subject to applicable law.

3. Beauty and Cosmetic Products

Lumiqelle products are intended for cosmetic use as described on the applicable product page.

Results and appearance may vary from person to person.

You are responsible for reviewing product information and using products according to their intended purpose.

Discontinue use if irritation, discomfort, or an unexpected reaction occurs.

Product descriptions, tutorials, photographs, marketing materials, and other content on our Site are provided for general informational purposes and should not be interpreted as medical advice.

If you have concerns regarding allergies, sensitivities, or a medical condition, consult an appropriate healthcare professional before using a cosmetic product.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the item or guarantee availability.

We reserve the right to:

  • Limit quantities available for purchase

  • Limit purchases by person, household, account, geographic region, or order

  • Discontinue products

  • Cancel orders where inventory is unavailable

  • Restrict sales where reasonably necessary

If an item becomes unavailable after you place an order, we may cancel the affected item and issue an appropriate refund.

5. Pricing

Prices displayed on the Site are shown in the currency indicated at the time of purchase.

Prices, promotions, discounts, and offers may change without prior notice.

The price applicable to your purchase is generally the price displayed at checkout when your order is submitted.

We make reasonable efforts to ensure pricing information is accurate. However, errors may occasionally occur.

If an obvious pricing or product-information error affects your order, we may contact you to provide the option to proceed at the correct price or cancel the affected order.

Nothing in this section limits rights available to you under applicable consumer law.

6. Promotions and Discount Codes

Promotional offers may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes cannot be combined

  • Discounts have no cash value

  • Promotions may expire

  • Certain products may be excluded

  • Discounts cannot generally be applied retroactively to completed purchases

We reserve the right to modify or end a promotion where permitted by law.

We may reject or cancel promotional discounts obtained through misuse, technical errors, fraud, or unauthorized distribution.

7. Orders

When you place an order, you are making an offer to purchase the products in your order.

Receiving an order confirmation does not necessarily mean that we have accepted the order.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud

  • Payment authorization issues

  • Pricing or inventory errors

  • Unusual purchasing activity

  • Incorrect customer information

  • Shipping restrictions

  • Product availability

  • Violation of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

8. Billing and Account Information

You agree to provide current, complete, and accurate information when making a purchase.

This includes your:

  • Name

  • Billing information

  • Shipping address

  • Email address

  • Telephone number, where requested

  • Payment information

You are responsible for promptly updating information when necessary so that we can process your transactions and communicate with you regarding your order.

We are not responsible for delivery issues caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.

9. Payments

Payments are processed through Shopify and/or third-party payment providers made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Your payment provider may conduct authorization, fraud-prevention, or verification checks before approving a transaction.

We do not generally receive or store your complete payment card details.

Payment processing may also be subject to the terms and privacy policies of the relevant payment provider.

10. Shipping and Delivery

Orders are shipped according to the shipping options and estimated delivery information presented on our Site.

Processing and delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Incorrect addresses

  • International border processing

  • High-volume shopping periods

Please review our Shipping & Delivery Policy for additional information.

11. International Orders

International purchases may be subject to customs inspections, import requirements, duties, taxes, or fees imposed by the destination country.

Unless expressly stated otherwise at checkout, customers may be responsible for duties, taxes, or fees imposed by local authorities.

Customs rules vary between jurisdictions.

Lumiqelle does not control the assessment or collection of government charges imposed by the destination country.

12. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Because certain products we sell are cosmetic products, hygiene and safety restrictions may apply to opened, used, tested, or swatched items.

This does not limit any mandatory rights available to consumers under applicable law.

Please review our Return & Refund Policy before making a purchase.

13. Order Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request.

However, once an order has entered fulfillment, processing, or shipment, we may be unable to modify or cancel it.

Submitting a cancellation request does not guarantee that the order can be stopped before fulfillment.

14. Accuracy of Website Information

We make reasonable efforts to keep the information on our Site accurate and current.

However, the Site may occasionally contain:

  • Typographical errors

  • Inaccuracies

  • Outdated information

  • Pricing errors

  • Product-description errors

  • Availability errors

We may correct errors or update information at any time where permitted by applicable law.

15. Intellectual Property

Unless otherwise stated, the Site and its contents are owned by, licensed to, or used with authorization by Lumiqelle.

This may include:

  • Brand names

  • Logos

  • Product names

  • Product photographs

  • Graphics

  • Website designs

  • Written content

  • Product descriptions

  • Videos

  • Advertising materials

  • Illustrations

  • Layouts

  • Software and other digital content

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may access the Site for personal, non-commercial use.

You may not reproduce, distribute, sell, modify, republish, scrape, copy, exploit, or commercially use our content without authorization, except where permitted by applicable law.

16. Reviews, Feedback and User Content

If you submit a review, photograph, comment, suggestion, testimonial, feedback, or other content to us, you represent that:

  • You have the right to submit the content

  • The content is not intentionally false or misleading

  • The content does not violate another person's rights

  • The content does not contain unlawful or malicious material

Where legally permitted, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and share content you voluntarily submit to us for purposes including operating, promoting, and improving Lumiqelle.

We are not obligated to publish every review or submission.

We may remove content that violates these Terms or applicable law.

17. Prohibited Uses

You may not use our Site or services to:

  • Violate applicable laws or regulations

  • Infringe intellectual property rights

  • Submit false or misleading information

  • Harass, threaten, or harm another person

  • Distribute malware or malicious code

  • Collect personal information without authorization

  • Scrape or systematically extract Site content without authorization

  • Circumvent security features

  • Interfere with Site functionality

  • Commit or facilitate fraud

  • Attempt unauthorized access to accounts or systems

  • Misuse promotions, discounts, refunds, or payment services

  • Use automated systems in a way that unreasonably burdens the Site

We reserve the right to restrict access where we reasonably believe these Terms have been violated.

18. Third-Party Services

Our Site may rely on or integrate with services operated by third parties.

These may include:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Analytics providers

  • Advertising platforms

  • Customer support services

  • Social media platforms

  • Email marketing services

We do not control all aspects of third-party services.

Your use of a third-party service may be governed by that provider's own terms and privacy policies.

19. Third-Party Links

Our Site may include links to websites or resources operated by third parties.

A link does not necessarily mean that Lumiqelle endorses or controls the third-party website.

We are not responsible for the content, availability, security, privacy practices, products, or services offered by third-party websites.

You should review the applicable terms and privacy notices before interacting with a third-party service.

20. Website Availability

We aim to keep the Site available and functioning reliably.

However, we do not guarantee uninterrupted or error-free availability.

The Site may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Hosting issues

  • Security incidents

  • Updates

  • Third-party service interruptions

  • Circumstances outside our reasonable control

We may modify, suspend, or discontinue portions of the Site where reasonably necessary.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and services are provided on an “as available” basis.

We do not guarantee that:

  • The Site will always be uninterrupted

  • Every error will immediately be corrected

  • Every product will always remain available

  • Digital content will be free from all technical issues

  • A cosmetic product will produce identical results for every individual

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Lumiqelle and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from your use of the Site or services.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted under applicable law.

Nothing in these Terms is intended to exclude or restrict liability where doing so would be unlawful, including any mandatory consumer rights that apply to you.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Lumiqelle harmless from reasonable claims, losses, liabilities, and expenses arising from your unlawful use of the Site, violation of these Terms, or infringement of another person's rights.

This provision does not apply where prohibited by applicable consumer law.

24. Privacy

Your submission and processing of personal information through the Site is governed by our Privacy Notice.

Please review our Privacy Notice to understand how personal information may be collected, used, disclosed, and protected.

25. Electronic Communications

When you place an order, create an account, contact us electronically, or otherwise use our Site, you consent to receiving necessary electronic communications relating to your transaction or use of our services.

These communications may include:

  • Order confirmations

  • Shipping notifications

  • Account notices

  • Customer service communications

  • Security alerts

  • Policy or service notices

Marketing communications are handled separately and may be unsubscribed from where applicable.

26. Force Majeure

To the extent permitted by law, Lumiqelle will not be responsible for delays or failures caused by events reasonably outside our control.

Such events may include:

  • Natural disasters

  • Severe weather

  • War or civil unrest

  • Government actions

  • Transportation interruptions

  • Customs delays

  • Labor disputes

  • Telecommunications failures

  • Internet outages

  • Epidemics or public-health emergencies

  • Carrier disruptions

We will make reasonable efforts to resume affected services when circumstances allow.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in effect.

28. No Waiver

If Lumiqelle does not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

29. Entire Agreement

These Terms, together with the policies referenced in them, constitute the agreement between you and Lumiqelle concerning your use of the Site and services.

They replace any prior agreements or communications concerning the same subject matter, except where otherwise expressly agreed.

30. Governing Law and Consumer Rights

These Terms are governed by applicable law.

Nothing in these Terms is intended to deprive you of mandatory consumer protections available under the laws applicable to you.

Where a consumer has a legally protected right to bring a claim in their local jurisdiction, these Terms do not override that right.

31. Changes to These Terms

We may update these Terms periodically to reflect changes in:

  • Our products or services

  • Our business practices

  • Technology

  • Payment or fulfillment services

  • Legal or regulatory requirements

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Site after an update will be subject to the revised Terms, to the extent permitted by applicable law.

32. Contact Information

Questions about these Terms of Service may be sent to:

Email: support@lumiqelle.com

Website: lumiqelle.com

For order-related inquiries, please include your order number whenever possible.

LUMIQELLE

Beauty, defined your way.